IT Support Professional

Posted by Hannah Remmert on 08/09/2017 21:37 UTC

Title: IT Support Professional
Deadline to Apply: 2017-09-09
Deadline to Remove: 2017-09-10
Job Summary: At PACE, we enable discoveries by providing the necessary bridge between state-of-the-art cyberinfrastructure and world-class scholars, revealing a powerful combination of the two. We facilitate research efforts and foster strategic partnerships to provide Georgia Tech researchers with an unrivaled advantage, empowering them to lead their disciplines for the advancement of science and society across the globe. The Senior IT Support Professional will work collaboratively as part of the PACE team to build and lead a growing customer support team. This team will be the main point of contact for all customers using PACE services and systems, and will bring a high-level of enthusiasm and devotion to customer service to customers of all experience levels. The successful candidate will exhibit a combination of leadership, communication, and technical fluency needed to address common impediments to productivity including systems, user accounts, software and storage is!
sues. The candidate will also take initiative in analyzing trends, collecting feedback, and generating meaningful reports for all stakeholders on a regular schedule. Previous experience with ServiceNow is strongly preferred. Linux system administration, scripting and programming skills are advantageous.
Job URL:
Job Location: Atlanta, GA
Institution: Georgia Institute of Technology
Requisition Number:
Posting Date: 2017-08-09
Job Posting Type: Job
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