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Accessibility issue for some Jetstream IU cloud instances

Outage start
01/04/2018 16:00 EST
Anticipated end
01/04/2018 23:30 EST
Outage type
Partial outage
Posted by Jeremy Fischer on 01/05/2018 04:36 UTC

The IU cloud of Jetstream experienced sporadic accessibility issues from 4pm Eastern to 11:30pm Eastern after patches were applied to mitigate the Intel Spectre and Meltdown issues.

Most compute nodes came back online without issue. Some had to have manual intervention and that process took some time. If your instances are not pingable or sshable try a hard reboot. If that fails, please contact help@xsede.org with your instance’s UUID and we’ll explore the issue.

The TACC cloud was not affected by this issue.